Drilling Down
Turning Customer Data into Profits
with a Spreadsheet
Site and Book topic:
Maximizing marketing ROI with customer behavior analysis
Learn
Methods, Metrics
(site map)
Bug Report Form
Jim here. If you're experiencing a problem with our software, you're lying. Just kidding. Go ahead and tell me about it using the bug report form. There are no outstanding requests for fixes at this time. You may want to check out the list of fixed problems.
If what you want to say is more of a gripe, like making fun of my site design abilities, or praise, like for using readable type and creating fast loading pages, please use the suggestion form instead.
Please be as specific as possible when describing the problem.
We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.
Back to Top
No known unresolved problems at this time
Resolved Problems or Desires / History
Number Three:
On 9/5/02, we released a modification which resolved a problem some people were having with larger databases blowing up the app. Now, we never claimed you could cram a huge database through Access, and we were told not to have much hope over 100,000 rows of data or so. Still, depends on your set-up I suppose, so if you break the 100K row mark with the app, shoot me an e-mail, will ya? The Access 97 version was not and will not be modified for large databases.
Number Two:
On 3/27/02, we released version 1.4, which resolved a "problem" people were having with non-numeric characters in the Customer ID field.
Originally, we intentionally restricted this field to numeric characters to help prevent the pain people may experience down the road from using non-numeric info in this field. Please, talk to your IT people about this issue.But the customer is always right, so you get what you asked for in this release. For small biz people testing a lot of new ideas, providing this option can make a lot of sense - it is simply easier to deal with the process when you can use "anything" for a Customer ID in your database. Companies facing longer-term issues might think twice about using this approach; it can cause severe integration problems later.
Only the Access 2000 version of the application has this extended character set capability. The Access 1997 version does not and will not be updated for this capability.
Number One:
A permission problem with Microsoft Access 2000 was reported on 12/5/00; it was resolved on 12/5/00. Permission parameters have been modified and an additional file is now included with the download package so the program will work equally well with Access 97 or Access 2000 under various configurations.
What would you like to do now?
Get the book with Free customer scoring software at:
Booklocker.com Amazon.com Barnes & Noble.com
Find Out Specifically What is in the Book
Learn Customer Marketing Models and Metrics (site article list)
Get the first 9 Chapters of the NEW Drilling Down book by e-mail FREE! Just Subscribe to my monthly High ROI Customer Marketing newsletter and you'll get a new Chapter of the book every 3 days.
About the Newsletter About the Free 9 Chapters I Value Your Privacy